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Interactive Voice Response Systems (IVRS) Test Automation

Submitted by sjoshi on July 18, 2010 - 6:47pm.

It is challenging to setup automation for IVR systems because of the complexity of setting up test systems, Synchronization of calls generated with call flow being used, the ability of the automation framework to simulate all supported actions of the call flow and large volume of calls to be generated.

I wanted to share my experience in setting up test environments for automation testing when testing IVR systems with DTMF functionality. At the end of this blog, I have outlined how the same approach can be used for automated testing of Speech enabled IVR systems.

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Can 100% test automation be achieved?

Submitted by sjoshi on July 18, 2010 - 6:11pm.

Some of the challenges commonly seen with automation are:

1.When the first build comes out in a sprint/iteration, it will have defects. These defects may be blocking and may not allow for automation script development to proceed. The most critical issue is to find defects and report so developers can fix them quickly and complete the functionality.

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sjoshi
sjoshi
Sandeep has over 16 years of experience in software product and services industry at various capacities of AVP, Manager, and Technical Lead encompassing areas of product development, Enterprise application development, Functional Testing, Automation Frameworks development, strategic guidance, Performance Engineering, and Real-time systems. Sandeep is well acquainted with organization level quality processes and has been an integral part of CMM 5, ISO 9001:2008, SAS-70 and ISO 9001:270001 implementation and certification. He has been instrumental in defining Testing Methodology for Manual Test Execution, Test Automation and Performance Testing for RightLineTM, Alliance Quality Management System. Sandeep is leading Testing Competency Center at Alliance Global Services for last 3 years providing services in the areas of Functional Testing, Test Automation, Performance Engineering, Agile Testing, and strategic guidance. He has been instrumental in devising the strategies for Testing Practice development at Alliance.
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