Mobile Device Testing for Insurance Company CaseStudy

Mobile Device Testing and Level 3 Support

To acquire larger clients like T-Mobile, AT&T, and Verizon. It had recently acquired a mobile data backup software company
Skeleton client engineering team not able to handle the increase in the number of devices to be supported resulting from new carrier deals
Increase in defect visibility and service level impact
Customer contracts in threat due to bad service levels

Alliance assembled an onshore/offshore QA team
Tested new features and conducted regression automation testing on existing features across 20+ devices
Prepared comprehensive daily status report for client engineering team Provided engineering support and level 3 support for client customers – AT&T, T-Mobile, Verizon, etc
Brought in expertise in QA strategy, software quality assurance, application testing services, software testing outsourcing and application testing automation to provide a comprehensive solution

Saved $10M+ in contracts
Lowered defects and bettered service levels Shortened the timeframe for revenue recognition on contracts from 3 months to 2 weeks
Allowed client to project a much larger scale of competencies to potential customers

TAGS:

Mobile Device Testing for Insurance Company