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Interactive Voice Response Systems (IVRS) Test Automation

It is challenging to setup automation for IVR systems because of the complexity of setting up test systems, Synchronization of calls generated with call flow being used, the ability of the automation framework to simulate all supported actions of the call flow and large volume of calls to be generated.

I wanted to share my experience in setting up test environments for automation testing when testing IVR systems with DTMF functionality. At the end of this blog, I have outlined how the same approach can be used for automated testing of Speech enabled IVR systems.